Frequently Asked Questions

Find here Practical Answers to help you make an Informed Choice and get the most out of your Online French Lessons.

What do I need to Learn French online?

You only need Skype installed on your computer, a computer headset and an internet connection to use Skype is free to download.

How do I Choose a Tutor? provides detailed information to help you choose your Online French Tutor. Tutors’ profiles show their biography, teaching approach and qualifications. You can select according to profile, availability and feedback from previous Students.

How do I Book a Lesson?

Once you have chosen your French tutor, simply pick your preferred date and time on his/her online diary. All available French Lessons times are displayed in your local time zone, regardless of your tutor’s location. At the scheduled lesson time, your selected French Tutor will call you on Skype.

How much does it cost? is completely free to join and no commitment is required. French Learners only pay the lesson fees. All lesson fees displayed on our site represent the total cost per lesson.

Refunds Policy → Ofrench Credits

All Lessons cancelled by the French Tutor, or which are disrupted due to unforeseen circumstances and/or the absence of your French Tutor, are eligible for a full refund of the fees, in the form of a Credit that can be used solely inside platform.
In this case, will issue a Credit that equals the amount of the lesson fee. In the event that the Student uses his/her Credit to book a Tutor at a lesser hourly rate, the Student will be able to use the remaining Credit balance, in order to book other lesson.

All Lessons which are disrupted or cancelled are eligible for a full refund, in the form of a Credit, providing we receive notification within 7 working days following the date of the lesson.

All Lessons cancelled by the Student can be rescheduled once, and are not eligible for a refund of the Lesson fees.


If for any reason, the Student cannot make a scheduled lesson, the Student will be able to reschedule the lesson to an alternative time with the French Tutor, at no cost, providing 12 hours notice has been given to the Tutor.

How to Reschedule

Rescheduling a French Lesson is free and easy.

  • Login to your Account
  • Click on “Appointments”
  • Hit the “Cancel” button located next to the Lesson you want to reschedule.

Please note

French Lessons cancelled by the Student can be rescheduled once, and are not eligible for a refund of the lesson fees.

Without 12 hours notice, lessons cannot be rescheduled.

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